Regional Team Leader

Gdynia (pomorskie), Branża: Informatyka / Programowanie

oferta pojawiła się: 2019-01-07

Numer referencyjny: /21

Ilość wakatów: 1

Termin składania: 2019-04-30

Czym będziesz się zajmował?

  • Represent the Support function for the company's product in the EMEA region
  • Manage specialists present in different countries (Poland, Germany, UK and Romania)
  • Ensure client satisfaction through effectiveness and quality from our answers (suport requests, issues)
  • Prevent risk of escalation in the region
  • Set goals and schedule weekly meeting with team members
  • Supervise Staff expectations in terms of trainings
  • Guarantees the smooth functioning of the workflow (case management rules, SLA)
  • Coordinate GS Handovers to CS with Product Manager

Kogo szukamy?

  • Excellent Communication and management skills
  • Pro-active and methodology approach
  • English fluent
  • First good experience as manager or Team leader with a software vendor (ideal current function : Support or BA or Dev or QA)
  • Ability to travel for visiting Staff (MOY, EOY)

Co oferujemy?

  • A full time job within a dynamic team
  • Pension plan - 5% of additional gross monthly salary
  • Life insurance and private medical care
  • Additional vacation days after working for 3 years with the company - 1 day per year, up to 4  days
  • Flexible working hours

Podsumowanie oferty

For our client, global Fin-Tech company, providing the broadest and deepest portfolio of products on the market, we are looking for the perfect candidate for the position of Regional Team Leader.








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